Intercept Surveys for Parks and Facilities
Intercept Surveys
What are intercept surveys?
'Intercept' surveys are a chance to understand your parks or facilities users at a specific site(s) of your choosing. It's a survey process that goes beyond customer satisfaction scores and looks at on-the-ground needs, wants, usage, satisfaction, and importance.
User surveys effectively measure the level of service you are delivering, and identifies any gaps.
DIY or Let us handle it
Our surveys are available to be collected by your own staff or researchers, or we can collect all of the surveys for you in our Full Service option.
Our web-app is set up specifically for gathering surveys on site, with an offline feature for low data or no wi-fi zones and useful features for researchers to access when on-site.
Reports, charts, and comparisons
There are a number of options available for analysing and reporting on your results:
- Compare your own results to previous years, other organisations, or similar facility types within your own organisation,
- Online reports and analysis charts will begin to populate as you complete your surveys.
- You can access your dashboard at any time to see the surveys coming in, and track your progress against a target number of surveys.
- Download PDF reports, charts(.png), and other views of your results,
- Receive a bespoke analysis report on your results including recommendations, written by us, for you!
Get set up quickly, waste no time
We have 34 standard questions for on-site surveys that we have developed specifically for parks and facilities, based on years of experience and best practice user surveying.
This 'plug and play' option saves hours of designing survey questions that ask the right questions and deliver valuable results.
Standard questions include areas like: usage, importance, satisfaction, improvement, transportation, and demographics.
You can also:
- Add your own custom questions,
- Input custom questions for different sites,
- Set up survey questions bilingually,
Select up to 20 sites to be included, and more.
Practically, how are intercept surveys used to deliver outcomes?
Our members use intercept surveys for a few different purposes. A few examples include:
- Capturing an accurate view of your park users' demographics and community profile,
- Evaluating service levels on particular sites or types of sites (e.g. sportsfields or playgrounds),
- Prioristise improvements and development programmes,
- Prepare reports on service performance from the user perspective,
- Support strategic documents, plans and decision making.
Key Benefits
Shapes budget decisions
Prioritises financial allocation
Drives asset management and sustainable planning
Sets, monitors, and manages performance
Provides unbiased assessments
Justifies additional resources
Establishes park management research
Engages users to gauge satisfaction