
This is Case Study 1
1 December 2023
Case Study 1 - Parks Surveys Melbourne City Council 2024
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“Yardstick's benchmarking tools have been pivotal in driving cost recovery improvements. Their targeted approach, particularly through intercept surveys, has allowed us to fine-tune our operations, ensuring efficiency & high-quality service delivery.”
Brad Sutton
Lake Macquarie City Council, NSW, Australia
“The Yardstick program allows us to more effectively manage our parks system including benchmarking our progress towards providing better and more innovative responses to our customers' needs and wants.”
David Ellis
City of Lethbridge, Canada
“Yardstick has proved to be a very valuable benchmarking tool for our parks management. Yardstick is also a valuable self-improvement tool, where we are seeking to improve our performance and cost effectiveness year on year.”
Mark Bowater
Auckland Council, New Zealand
Project benefit
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Client
Melbourne City Council
Solutions
Visitor Survey Research Benchmarks Quality Auditing
Solutions
Visitor Survey
Research Benchmarks
Quality Auditing
Sector
Parks
Trails
Team member

Brian Milne
Project Director